Sam Parker's little 20-minute read (Smile & Move) that'll help you and your team create a better experience for everyone (for your colleagues and those you serve).

It's a reminder and call-to-action to be positive in our service to others.

To smile is to... Wake up, Be thankful, Be approachable, Complain less, and Smile (really).

To move is to... Start early & go long, Exceed expectations, Have a sense of urgency, and Be resourceful & resilient.

It's catching on at some of the world's best organizations. To be a part of the "Smovement" (or create one of your own)...

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